FAQ's
Question: "What size are your plants?"
Answer:
Our plants are of the highest quality. We don't advertise a standard pot size because our focus is the plant - not the pot (pot sizes do vary). Plants
are from 4 months to 2 years
old. Many of the perennial vegetables start from seed or root cuttings,
and will be young when they arrive. We expect that you will take plants
out of the pot and plant them into your beautiful edible forest garden
or landscape! Remember, all our plants will grow and live for many
years, so be sure to plant them with enough space to accommodate their
full size.
Question: "What is your replacement policy?"
Answer:
We very much appreciate your support and business. Installing and
caring for a garden can be a challenge and a joy. Food Forest Farm
strives to produce the best quality, healthiest plants, grown using
organic methods. Our planting stock come from vigorous long lived
parents. Many of the plants in our inventory are genetically strong,
being known to thrive during periods of neglect. Our sales
guarantee on our plants... If you install a plant immediately after its
arrival (within a few days), soke the ground with 1 inch of water/rain
per week for a few weeks, and then it dies, let us know and we will
replace your plant free of charge. If it dies months later, you would
have to purchase a new plant. I hope this seems fair. If not, you are
welcome to call us to make your case.
Question: "Do you sell seeds?"
Answer:
We've decided to focus on plants this year. It turns out that our seeds
are more valuable to us as plant starting material. We may sell them
again in the future, we'll let you know if we do.
Question: "Why don't you give out your address and phone number, how do I find you?"
Answer: We
ask that visitors to our farm and garden make an appointment by looking
at the calendar and then contacting us via the contact form. If you
can't wait for an answer via the contact form, you are welcome to call
Jonathan at 413-437-0101. We are located in Holyoke, MA.
Question: "What are your shipping policies?"
Answer:
We like to support the United State Postal Service, and ship 3 day
priority ground. Currently we can't make the time or have the
infrastructure to ship through multiple shipping organizations. This
means that some customers may need to have their package sent to a
secondary address. We do not ship to "non-deliverable addresses", or
P.O. Boxes. To make sure the plants get in the ground ASAP, we ask that
you are available to receive the package the day it arrives. If the
plants come damaged to your door, please let us know. Please see our
replacement policy above for more information.
Question: "Do you ship to other countries?"
Answer: There
are lots of complicated processes involved with shipping to other
countries. Right now we have plenty of work getting these awesome
plants to people locally and regionally. We are ramping up our shipping
this year. Maybe in the future we can expand to other parts of the
world. We'd love to have you visit us, and save on shipping!
Keep those questions coming, and we will post answers here!