FAQ's

Question: "What size are your plants?"

Answer: Our plants are of the highest quality. We don't advertise a standard pot size because our focus is the plant - not the pot (pot sizes do vary). Plants are from 4 months to 2 years old. Many of the perennial vegetables start from seed or root cuttings, and will be young when they arrive. We expect that you will take plants out of the pot and plant them into your beautiful edible forest garden or landscape!  Remember, all our plants will grow and live for many years, so be sure to plant them with enough space to accommodate their full size.

Question: "What is your replacement policy?"

Answer: We very much appreciate your support and business. Installing and caring for a garden can be a challenge and a joy. Food Forest Farm strives to produce the best quality, healthiest plants, grown using organic methods. Our planting stock come from vigorous long lived parents. Many of the plants in our inventory are genetically strong, being known to thrive during periods of neglect. Our sales guarantee on our plants... If you install a plant immediately after its arrival (within a few days), soke the ground with 1 inch of water/rain per week for a few weeks, and then it dies, let us know and we will replace your plant free of charge. If it dies months later, you would have to purchase a new plant. I hope this seems fair. If not, you are welcome to call us to make your case.

Question: "Do you sell seeds?"

Answer: We've decided to focus on plants this year. It turns out that our seeds are more valuable to us as plant starting material. We may sell them again in the future, we'll let you know if we do.

Question: "Why don't you give out your address and phone number, how do I find you?"

Answer: We ask that visitors to our farm and garden make an appointment by looking at the calendar and then contacting us via the contact form. If you can't wait for an answer via the contact form, you are welcome to call Jonathan at 413-437-0101. We are located in Holyoke, MA.

Question: "What are your shipping policies?"

Answer: We like to support the United State Postal Service, and ship 3 day priority ground. Currently we can't make the time or have the infrastructure to ship through multiple shipping organizations. This means that some customers may need to have their package sent to a secondary address. We do not ship to "non-deliverable addresses", or P.O. Boxes. To make sure the plants get in the ground ASAP, we ask that you are available to receive the package the day it arrives. If the plants come damaged to your door, please let us know. Please see our replacement policy above for more information.

Question: "Do you ship to other countries?"

Answer: There are lots of complicated processes involved with shipping to other countries. Right now we have plenty of work getting these awesome plants to people locally and regionally. We are ramping up our shipping this year. Maybe in the future we can expand to other parts of the world. We'd love to have you visit us, and save on shipping!

Keep those questions coming, and we will post answers here!

 


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